Service Support System

Shenzhen Ruiqi Xingyao Technology Co., Ltd. always adheres to customer-centric approach and has established a comprehensive service support system to ensure the provision of all-round and professional technical support and after-sales service to customers.


1、 Technical Support Services


Pre sales technical support

Product selection consultation: A professional team of engineers provides customers with product selection suggestions and recommends the most suitable product solutions based on their application scenarios

Solution design support: Provide customers with complete product application solutions, including technical guidance on circuit design, component matching, etc

Sample testing service: Provide sample testing support to ensure that the product meets customer needs before making bulk purchases


Technical cooperation during sales

Production progress tracking: A dedicated person follows up on the production progress of orders and provides real-time feedback on production status to customers

Transparency of quality monitoring: Customers can understand the quality control situation of products during the production process

Technical parameter confirmation: Confirm all technical parameters with the customer before mass production to ensure that the product fully meets the requirements


After sales technical service

Technical problem response: Establish a professional technical support hotline and respond to customer technical inquiries within 30 minutes on weekdays

Application problem solving: Assist customers in solving technical problems encountered in product applications and provide professional solutions

Product usage training: Provide relevant training on product usage and maintenance based on customer needs


2、 Quality assurance system


Whole process quality control

IQC incoming inspection: Strictly implement incoming inspection standards and control quality from the source

IPQC process control: Implement comprehensive quality monitoring during the production process to ensure process quality

FQC finished product inspection: Each batch of finished products undergoes strict testing to ensure compliance with international quality standards

OQC shipment inspection: Conduct final inspection before shipment to ensure that the delivered products are 100% qualified


Quality Commitment

All products comply with international environmental standards such as RoHS and REACH

Provide complete product quality certification documents

Promise that the product quality meets or exceeds industry standards


3、 Supply chain service guarantee


Efficient response mechanism

Quotation for regular products within 24 hours

Prioritize production for urgent orders and minimize delivery time to the greatest extent possible

Establish safety stock to ensure stable supply of commonly used products


Logistics delivery service

Cooperate with multiple high-quality logistics companies to ensure timely delivery of goods

Provide full logistics tracking services and real-time grasp of goods dynamics

Support multiple transportation methods to meet different customer needs


4、 Customized services


Product Customization

Provide customized product appearance and functionality based on customer needs

Support special requirements for component parameters and specifications

Provide OEM/ODM services


Customized Solution

Provide personalized solutions for specific application scenarios

Assist clients in completing secondary product development

Provide complete technical support documentation


5、 Customer Service Commitment


Service response time

Technical consultation: respond within 30 minutes on weekdays

Quotation request: reply within 24 hours

Order inquiry: Feedback within 2 hours

Complaint handling: Propose a solution within 4 hours after receiving a complaint


Customer Satisfaction Guarantee

Establish a customer satisfaction follow-up system

Regularly collect customer feedback and continuously improve service quality

Promise customer complaint handling satisfaction rate of 100%